Volunteer Standards of Conduct

This certification is required for all VITA Volunteers. All taxpayers using VITA services should be confident they are receiving accurate return preparation and quality service. These standards ensure we maintain public trust in the VITA program. This course will provide the following:

• An explanation of the six Volunteer Standards of Conduct defined on Form 13615
• Information on how to report possible violations
• Consequences of failure to adhere to the program requirements
• Examples of situations that raise questions on ethical behavior
• An overview of the components included in a complete Intake/Interview & Quality Review Process