Tracking Your Economic Impact Payment

Many individuals still have not received their economic impact payments, or stimulus payments. We recommend that all individuals check the status of their payment using the IRS’ Where’s My Payment tool.

The guide below, adapted from the CFPB, will help you determine the best course of action if you have not received your payment yet. Regardless of your status, we recommend all individuals update their information with the IRS by filing a 2018 or 2019 tax return, or by using the IRS’ non-filers tool. Individuals can make an appointment to complete this process at labcservices.org, or can complete the process on their own using IRS Free File or the IRS non-filers tool.

Payment Status Not Available

The IRS likely does not have your updated information on file. Be sure to file a 2018 or 2019 tax return as soon as possible or update your information using the IRS’ nonfilers tool.

Needs More Information

This status indicates that the IRS has attempted to pay the EIP. Get My Payment will indicate whether the attempt was made by direct deposit, a paper check, or the EIP debit card. The IRS plans to send a notice by mail within 15 calendar days of an EIP being processed, although people may not receive it for a number of reasons.


This status typically indicates a problem with direct deposit or mail that was returned to the IRS as undeliverable. In either situation, Get My Payment allows people to update their direct deposit information and get the EIP quickly.

When people are not able to enter a direct deposit account into Get My Payment, they should call the IRS EIP Assistance Line at 800-919-9835 to update their address. Assisters will verify the person’s identity and the address the IRS has on file before collecting updated information. Callers should be prepared to provide their full name, new address, old address, date of birth,and Social Security number.

Alternatively, people can use IRS Form 8822: Change of Address. It is important to mail documents as soon as possible to ensure timely delivery and processing. If the person has not filed a 2019 tax return or used the Non-Filers Tool, it is possible that filing or using the Change of Address form could update IRS systems and issue the EIP.

A payment has been processed

If Get My Payment says your payment was sent by direct deposit. You should
check with the financial institution before calling the IRS. They may be able to resolve the problem more quickly. If a person is unable to resolve direct deposit issues with the help of their financial institution, call the IRS EIP Assistance Line at 800-919-9835.

If Get My Payment indicates the EIP was mailed, people should double-check that it has not already arrived. The payment sent may be a check or a debit card. EIP debit cards come in a plain envelope labeled “Money Network Cardholder Services”. The envelope will also contain important information about the card, including instructions for activation, information on fees, and a note from the U.S. Treasury. The card itself will have the words “VISA” and “DEBIT” on the front and the issuing bank: “Meta Bank, N.A.”

Pending and not processed – A payment date is not available

This status indicates that a person is eligible, and a payment has not yet been sent. If it has been more than two weeks since the person filed or completed the Non-Filers Tool, there may be a problem. If they mailed a paper return to the IRS, it could take longer, but the pending status should last no longer than two weeks.


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